Exchange & Refund

• The product must be unused, unworn, unwashed, unaltered, and without flaws. Trying on for fit is allowed and still counts as unworn.
• The product must be intact with tags and barcode attached.
• An exchange or return request must be made within 7 days of receiving the order.
• Return items in original condition, including packaging and invoice where available.
• Each product is eligible for a single exchange only.
• Refunds are issued to the original payment method used for the purchase.
• Exchanges or refunds are not applicable for items at 50% or higher discount, or Flash Sale products.
• To report a damaged or missing product, share an unboxing video for verification.
• No exchange or refund is applicable for selected accessory items unless required by law or stated otherwise.

• If you lose the receipt or invoice, we may still process an exchange if you provide the purchase phone number so we can verify order history.
• The exchange offer is no longer valid if tags or barcodes are irreparably damaged or removed.

For online purchases: Exchange at a participating store within 7 days of receiving the order, or send the product by courier after consulting Service Centre. After we receive and verify the item, we arrange shipment of the exchange product.

If the issue is our fault, we offer free returns, exchanges, or refunds. Otherwise, the customer bears return shipping costs.

For store purchases: Bring the product to any of our stores within 7 days, provided all exchange conditions are met.

If you are not satisfied and the return meets our conditions, you may receive a full refund.

Online purchase: Return the product after consulting Service Centre. Eligible refunds are typically processed within 10 working days after we receive and verify the returned product(s).

Store purchase: Bring the product to the store of purchase (or another participating location) for a refund when conditions are met.

Keep proof of postage for courier returns. We are not liable for return packages lost or stolen in transit without proof of receipt.

Provide an unboxing video of the delivered package(s). Upon verification, we will arrange a replacement or adjust your order.

Return to store: Bring the product(s) to any participating AL LEBAS store for exchange or refund when conditions are met.

Courier return: After confirming with Service Centre, send the product with a tracked courier and share the receipt or tracking number for reference.

For exchange or refund assistance, email support@allebas.com or call 09678-771365.